Privacy Policy

Last Updated: 17-11-2023

This Privacy Policy (“Policy”) is issued by Relex Healthcare Services India Pvt Ltd having its Registered office at Second floor, Nish manor,25/2, Norris Road,Bengaluru – 560025 with CIN No: U52100KA2019PTC124644, (“Relex”), in compliance of the provisions of the Information Technology Act 2008 (“Act”) and the rules thereof, more specifically the Information Technology Intermediaries Guidelines Rules 2011 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, (collectively, “Rules”), signifying that our information collection and storage protocols have been reviewed for their compliance under the Act and Rules.

The protection of your privacy and your personal and sensitive information is of paramount importance to us. Accordingly this Policy details what personal information is collected by us, its manner of usage and the steps that we undertake to ensure its security and integrity. This Policy covers the information collected by [Insert] through the website available at the domain of https://relex.in and our mobile applications (collectively, “Platform”). In the event that you have any queries or clarifications regarding this Policy, kindly address a communication to Relex Healthcare Services India Private Limited, First Floor, Nish manor,25/2, Norris Road,Bengaluru – 560025

You accept this Policy when you access or utilise our Platform and any of its features, functionalities and services, (collectively the “Services“). In the event that you do not agree with the entirety of this Policy without any exclusions or qualifications, you are to cease, desist and refrain from using the Services in any manner.


Over the course of registration on the Platform in the manner provided for under the Relex Terms of Use, available at https://relex.in/, we will collect certain basic personal information including but not limited to:

  • Your name;
  • Your E-mail address;
  • Your date of birth;
  • Your home address; and
  • Your mobile phone number.

Further, in order to enable the provision of Services, we shall collect certain information about the mobile device utilised for registering on the Platform and accessing the Platform such as but not limited to:

  • Hardware Model;
  • Operating System Version; and
  • IMEI Code;

As Relex is a location-based service, we shall be collecting and processing information regarding your location from the GPS signals transmitted by your device and other sensor generated data that help us to determine your location for the provision of the Services.

Further, over the course of provision of Services we shall generate and store certain log information such as:

  • Your IP Address;
  • The webpage that you accessed the Services from;
  • Device event information such as crashes, system activity, hardware settings, browser type and language.

Relex also utilises cookies such as session cookies, authentication cookies and other tags and scripts for analysing trends, administering the Platform and tracking users’ activity on the Platform. You may control the use of cookies at the individual browser level. In the event that you reject the cookies, you may still use our Platform, but certain features and functionalities associated with the Platform will not be available to you.

We also use Local Shared Objects (“LSOs”), such as Flash cookies in order to store content information and your website preferences. Further third parties with whom we may partner with in order to provide certain features on our Platform or to display advertising content use LSOs in order to collect and store information.

In addition to the above we also collect unique application numbers relating the Relex account such as the application version number that is generated when you install or uninstall the Relex application.


We shall, over the course of the provision of the Services, generate and transmit information and communications to you. For instance, at the time of registration we shall communicate your successful registration on the Platform to you via an e-mail or text message. Further, while availing of any transportation services through the Platform, you shall receive updates about the location of the concerned vehicle, status of any pending transportation trips and completion of such trips in addition to vehicle and driver identifiers. These are transactional notifications that you cannot opt out of receiving, as they are vital and essential for the provision of the Services by us.

From time to time, for the purpose of providing us aid in improving the quality of the Services, we may address user surveys and requests for user feedback regarding user experience and site operations to you. The completion of these surveys, questionnaires or requests for feedback is voluntary, however we strongly recommend that you participate in such surveys and questionnaires, as they are vital to improving the quality of the Services.

Relex may further send you e-mail notifications and/or text messages confirming or following-up to any action you may have taken on the Platform. This helps prevent any unauthorised usage of your account and ensures that no one makes a change to your account without your knowledge, such as confirming the addition of a new e-mail address, mobile phone number etc. In other instances, these notifications shall intimate you of changes to the Terms of Use or this Policy.


We shall maintain the information collected under this Policy in compliance with the applicable laws of the Republic of India for as long as is necessary for the provision of the Services.


Relex does not share, sell or trade your personal information with any third party other than as specifically stated herein this Policy.

Certain elements of your basic personal information such as your name and address will be displayed to other users on the Platform such as the drivers, executives and administrators through the Relex driver application, Relex employee application and Relex backend application respectively in order to enable the provision of Services.

We may also share your information with any law enforcement agency, government body or judicial authority as required by law. Any such personal information that shall be shared by Relex will be in order to effect compliance under the applicable law and/or to comply with a judicial proceeding, court order, or legal process served on the Platform or Relex Healthcare Services India Private Limited, First Floor, Nish manor,25/2, Norris Road,Bengaluru – 560025.

Relex works with a number of trusted partners that perform vital functions as part of our operations for running maintenance on the Platform and other such associated acts. Relex ensures that such partners are bound by strict legal obligations of confidentiality and that the personal information shared with such third parties is to the minimal required extent. Further, such third parties are prohibited from using your personal information for any promotional or advertising purposes and are authorized to use your personal information solely for the provision of their services to us.

We may also disclose your personal information if Relex is involved in a merger, acquisition, or sale of all or portion of its assets; you will be notified via E-mail and/or a prominent notice on our Platform of any change in ownership or uses of your person


Misuse of the Care Plan benefits may result in the termination of membership.

RelexHealth holds sole rights to terminate or withdraw some benefits for such users. Disqualification, arising out of his/her misconduct, fraud & misuse of benefits may result in termination of his/her membership and will not be eligible to become a member again.


You may access your personal information collected by us through utilising the functionality available on the Platform. As a registered user on the Platform, you can correct, update, and amend your password, e-mail address, physical address and phone number at any time on the Platform. It is imperative that you exercise such functionality on the Platform in order to update your particulars and personal information as and when there’s any change in the same in order to allow for the seamless provision of the Services by Relex.


You may over the course of usage of the Platform be exposed to links to Relex’s partners’ websites; we exercise our best efforts in monitoring the nature and quality of content provided on such websites. However, these external sites are not subject to this Policy and are governed by the relevant third-party privacy policy, with Relex possessing no control over the content of these sites. You are to consult the concerned privacy policies on such sites before providing them with any personal information.


We implement the standards and protocols mandated under the applicable law in order to protect your personal information. Accordingly, Relex takes strong steps to safeguard and retain the confidentiality of any personal information that your share with us through thoroughly tested and vetted physical, electronic and operational policies, practices and protocols. The security of your personal information stored by us is achieved through a combination of network firewalls and servers with hardened operating systems housed in a secure facility. Physical and electronic access to the systems and networks is limited to a few authorised personnel in addition to being under the purview of a high-ranking manager.

Your password is not known to any employee or third party with whom we may partner, and we will never ask for your password as a means of identifying yourself. If you ever receive an e-mail purporting to come from Relex that asks for your password, you should immediately report this development to Relex and verify the veracity of the communication addressed to you prior to sharing the password. You are expected to undertake steps to ensure that your password is not disclosed to any third party and are advised to regularly change and update your password in order to minimise any risk of unauthorised access or usage of your account on the Platform. Further, it is recommended that you utilise an alpha-numeric password which does not have identifiers such as a family member’s name or birthday.

In addition to the steps recommended under this Policy for the protection of the confidential nature of your password, you can also install and regularly update antivirus and firewall software in order to protect your computer or device from external attacks by malicious users.

You are also strongly advised to restrict access to your e-mail account so as to ensure that no other person can access it as the security measures undertaken by us are diluted in the event that other people have access to your e-mail account.


We may update this Policy as and when necessary in order to reflect any changes to our information collection and usage protocols and security practices. You will be notified of such change to the Policy via an e-mail addressed to your e-mail account in addition to a notification posted on the Platform. We strongly encourage you to review this Policy on a regular basis in order to be appraised of the latest information on our privacy practices. .

You may contact us at:

First Floor, Nish manor,25/2, Norris Road,Bengaluru – 560025